Frequently Asked Question

If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it's possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.